MSP Level III Technician
Full Time • TeamLogic IT, Redwood City, CA
Benefits:
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Summary:
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team. Qualified individuals must possess an relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for. MSP experience, or experience supporting small-medium business users is required.
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team. Qualified individuals must possess an relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for. MSP experience, or experience supporting small-medium business users is required.
Responsibilities:
- Must be located in the San Francisco Bay Area, Redwood City, Peninsula
- Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
- Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services
- Creating, managing, and implementing projects; small to large
- Troubleshooting server, network, wireless, hardware, and software issues
- Updating client IT documentation, network maps, tickets, and notes
- Server account management; joining new and existing computers to domain
- Software setup, configuration, and troubleshooting
- Data backup and recovery (local and cloud); drive imaging
- Local and hosted email migrations
- Troubleshooting and remediation of problems on PC and Mac workstations.
- Provide telephone support to resolve issues on-line through remote access.
- Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting.
- Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.
- Setting up maintenance schedules and monitoring issues using remote management tools.
- Provide detailed documentation and accounting of time in ticketing system
- Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
- Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Compensation: $36.00 - $52.00 per hour
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture